How does it works?
Typically, the scope ranges from “just” the consolidation or dismantling of individual existing units, the integration of newly acquired ones, the setup of an internal shared service center (greenfield or brownfield) or end-to-end orchestration of a full-blown outsourcing program.
Depending on your needs and your own capabilities, we will provide you a support concept that fit neatly into your approach. It may comprise just specific change management interventions or up to full delivery of an outsourcing program including
Baselining
Scoping
Definition of communication plan
Definition of the Target Operating Model
Request for Proposal (RfP) process
Vendor interaction
Shortlisting vendors,
Fact finding
Contract negotiation (in particular: service level agreement (SLA))
Day one readiness preparation
… all accompanied by careful communication and change management interventions, so that your key stakeholders seconding the change and to avoid brain-drain.
For higher efficiency, we suggest an agile working mode with biweekly client-participating reviews on predefined deliverables and flexible agile contract. This enables quick feedback and adjustments as necessary.
In other words, the typical approach is
Scaled to your real needs
Delivering tangible results continuously
Low risk, as the agile contract ensures required skill capacity and allows for adjustments as required.
BPO/SSC/ M&A
For medium sized companies, right sourcing is very crucial. We at Dr.Vieweg Consulting not only provide right sourcing but we also provide shared services centers/carve-ins/M&A
Reference Example
Company size > € 1 billion p.a. sales
Services
Business Process Outsourcing / Shared Services Center / Carve Outs /-Ins
Activities
Establishment of regional shared service centers with business process outsourcing options. To do this:
1.Separation of administrative functions from operating units and bundling of administrative activities (finance, controlling, human resources, IT) of local plants in shared service centers in order to bundle know-how, increase quality and raise efficiencies.
2.development of a target structure and a strategy to achieve this target structure.
3.Recording and critical reflection of possible process standardization.
4.Tendering of services for business process outsourcing providers.
BPO process: RfQ process, short listing, BPO fact finding, contract negotiations, development of service level agreements.
5.business case development in different scenarios (BPO, in-house).
6. execution of change management measures for implementation
Result
39% IRR (base case)
Depending on your needs and your own capabilities, we will provide you a support concept that fit neatly into your approach. It may comprise just specific change management interventions or up to full delivery of an outsourcing program including
- Baselining
- Scoping
- Definition of communication plan
- Definition of the Target Operating Model
- Request for Proposal (RfP) process
- Vendor interaction
- Shortlisting vendors,
- Fact finding
- Contract negotiation (in particular: service level agreement (SLA))
- Day one readiness preparation all accompanied by careful communication and change management interventions, so that your key stakeholders seconding the change and to avoid brain-drain.